Return & Refund Policy

To claim a refund, please follow these steps;

  • This leaflet we have made a simple returns form. Please fill out and enclose this with the item you are returning and arrange delivery  to the following address; 

    Brownes of Naas 33B North Main Street Naas

     

  • Once the item is received and deemed to be in the same condition as was received by you, we will issue a full refund to the account that was used to make the original order.
  • For any further queries feel free to contact us at brownes@diffney.ie and we will aim to respond within 24 hours.
  • We recommend the use of registered postage methods as we will not be in a position to offer a refund on items that we do not receive.

 

Terms and conditions.

  • Items must be returned within 21 days from the date you received the order.
  • Orders must be returned in the same condition you received them in, including packaging and any relevant documentation (apart from our thank you note).
  • Whilst we do include the original delivery fee in these refunds, we do not include the delivery fee charged for returning the item unless they are faulty.
  • Refunds are only applicable to purchases made on our website.
  • Once approved we will email you with verification that your refund has been issued.
  • Depending on account provider, your refund should be received within 10 working days.