Return & Refund Policy
To claim a refund, please follow these steps;
- This leaflet we have made a simple returns form. Please fill out and enclose this with the item you are returning and arrange delivery to the following address;
Brownes of Naas 33B North Main Street Naas
- Once the item is received and deemed to be in the same condition as was received by you, we will issue a full refund to the account that was used to make the original order.
- For any further queries feel free to contact us at email@example.com and we will aim to respond within 24 hours.
- We recommend the use of registered postage methods as we will not be in a position to offer a refund on items that we do not receive.
Terms and conditions.
- Items must be returned within 21 days from the date you received the order.
- Orders must be returned in the same condition you received them in, including packaging and any relevant documentation (apart from our thank you note).
- Whilst we do include the original delivery fee in these refunds, we do not include the delivery fee charged for returning the item unless they are faulty.
- Refunds are only applicable to purchases made on our website.
- Once approved we will email you with verification that your refund has been issued.
- Depending on account provider, your refund should be received within 10 working days.